Our 1-Year Limited Warranty
Pro Breeze One (1) Year Limited Warranty - United Kingdom (England, Wales, Northern Ireland and Scotland)
All Pro Breeze products purchased from an official distributor come with a one (1) year Limited Warranty valid from the date of purchase. This Limited Warranty is provided by Pro Breeze and does not affect your legal Statutory Rights as consumers under the applicable national consumer laws relating to the sale of goods. You can also obtain additional coverage by purchasing the optional Pro Breeze 3-Year Protection Plan.
The Pro Breeze Limited Warranty applies to all Pro Breeze products sold by probreeze.com or One Retail Group via Amazon, eBay, and OnBuy.
What does this Limited Warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Limited Warranty period.
How long does the Limited Warranty last?
When purchasing a product from Pro Breeze, you will receive a one (1) year Limited Warranty from the date of purchase.
During the Limited Warranty period, Pro Breeze will repair or replace, at no charge, products or parts of a product that proves to be defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Pro Breeze will either repair the product at no extra charge or replace the item with a new unit or refurbished unit of the same condition. Pro Breeze will also cover the cost of any necessary postage.
A replacement product or part assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever is longer.
What does this Limited Warranty not cover?
This Limited Warranty does not cover any problem that is caused by general wear-and-tear, improper use of the product, or malfunctions and damage not resulting from defects in material or workmanship.
We do not advise you open or tamper with your products at any time as this will void the warranty you have with us, but that you contact our Customer Care team, who will guide you through the warranty process.
This Limited Warranty does not apply to any non-Pro Breeze branded products.
Second-Hand Purchases
If your product has been purchased second-hand, it is no longer covered by our Limited Warranty, Extended, or the 3-Year Protection Plan. Please note that any existing warranty is not transferred to the item when purchased second-hand, instead the existing warranty is void.
Please note that products purchased second-hand are not valid for protection through any of our warranty policies. Therefore, please do not try to purchase or register a warranty for any of our products you may have bought second-hand as they will not be eligible to make a valid claim.
Gift Purchases
If you are purchasing a gift and wish to purchase or register a warranty for the product, please do not purchase or register the warranty in your own name. Please ensure that the warranty is purchased or registered in the name of the person who the gift is being bought for. This will ensure that, should there be a problem with the materials or workmanship of the product, they will be able to contact our Customer Care team and resolve the issue quickly.
How to make a claim?
Please email our Customer Care team using the submission form on our Contact page. Our Customer Care team will ask you several questions to determine whether your item is faulty and guide you through the Limited Warranty claims process.
Our Customer Care Team are available at the following times:
- Mon to Fri: 08:00 AM to 18:00 PM
- Sat to Sun: 09:00 AM to 17:00 PM
3-Year Protection Plan
General Provisions
One Retail Group Limited, 24A Ryland Road, Ryland House Kentish Town, London, NW5 3EH United Kingdom (hereinafter referred to as “One Retail Group“ or “we“) offers an Extended Commercial Guarantee (hereinafter referred to as “Protection Plan”) for consumers of Pro Breeze products in accordance with the following terms and conditions which is in addition to your statutory warranty rights. We call this the One Retail Group Protection Plan. Pro Breeze is a brand that is owned and distributed by One Retail Group.
For the purposes of all our terms and as a reminder, the term “consumer” means any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.
The following terms and conditions shall apply in addition to and will not affect your Legal Guarantee (hereinafter referred to as “Statutory Rights”)
Pro Breeze Limited Warranty & Protection Plan
All Pro Breeze products purchased from an official distributor come with a one (1) year Limited Warranty valid from the date of purchase.
For Pro Breeze products (hereinafter referred to as “Products” or “Product “) One Retail Group provides consumers with the option of a three (3) year Protection Plan. This gives you the option of buying an additional Protection Plan for a period of two (2) years.
The 3-year Protection Plan begins after the expiry of the (1) year Limited Warranty period, extending it for an additional 2 years. The three (3) year Protection Plan can be purchased either simultaneously or in combination with the purchase of a new Pro Breeze Product or no later than 14 days after the purchase of the new Pro Breeze Product from an official distributor.
The Protection Plan does not affect your legal Statutory Rights for consumers under the applicable national consumer laws relating to the sale of goods.
What are your Statutory Rights?
The Pro Breeze Limited Warranty or Protection Plan does not restrict your legal statutory rights against us or the respective seller arising from the purchase contract concluded with us or the seller. Your legal statutory rights remain unaffected by the one (1) year Limited Warranty or three (3) year Protection Plan. The Protection Plan gives you a further 24 months of protection only once the one (1) year Limited Warranty period has expired.
The Limited Warranty and Protection Plan shall apply without prejudice to mandatory liability regulations, in cases of intent and gross negligence, or resulting from injury to life, body, or health.
What is the territorial scope of the Protection Plan?
The territorial scope of the Protection Plan includes;
- United Kingdom (England, Wales, Northern Ireland and Scotland)
- Germany
- France
- Spain
- Italy
When does the Protection Plan start and how long does the coverage last?
The Limited Warranty of your Pro Breeze Product regardless of whether you purchase the Protection Plan is one (1) year from the invoice date of purchase. By purchasing the Protection Plan, you can acquire a further 24-month Commercial Guarantee. This means that the Limited Warranty is valid from the 1st to the 12th month from the invoice date of the purchased Product and the Protection Plan is valid from the 13th to the 36th month from the invoice date of the purchased Product.
What does the Protection Plan cover?
The Protection Plan covers any defects in material or workmanship under normal use arising within the Protection Plan period. The receipt of the notification by us determines the time of the notification as opposed to the discovery of the defect by you.
What will we do to correct problems and what does the Protection Plan cover?
During the Protection Plan Guarantee period, One Retail Group will repair or replace, at no charge, Products or parts of a Product that prove to be defective because of improper material or workmanship caused by us which you have discovered through normal use of the Product. Upon notification of the defect, if it is within the Protection Plan Guarantee period, we will arrange with you for the Product to be returned to our returns centre where it will be inspected and repaired. If the Product cannot be repaired, we will replace the Product with the same model. If the same model is unavailable due to stock availability, we will replace your Product with a Product of similar specification. It is at our discretion which option is offered to you.
A replacement Product or part will assume the remainder of the Protection Plan of the original Product, or 90 days from the date of the replacement or repair, whichever is longer.
One Retail Group will also cover the cost of any necessary postage or collection of the faulty Product from your address.
What does this Protection Plan not cover?
The Protection Plan does not apply to any defects if the damage of the Product is caused by:
- General normal wear-and-tear.
- Improper use of the Product.
- Malfunctions and damage not resulting from defects in material or workmanship.
- Non-observance of safety precautions.
- Use of force (e.g. blows).
- Attempts to repair on your own.
- Damages caused by force majeure or natural disasters, in particular, but not exclusively in case of floods, fires or frost damage.
- Loss, theft or attempted theft.
- Commercial use of the Product.
- Cost of replacing any accessories other than those provided with the Product.
We do not advise you to disassemble or repair the Product at any time as this will void the Protection Plan you have with us.
Protection Plan and Second-Hand Purchases
If your Product has been purchased second-hand, it is no longer covered by our Protection Plan. Please note that any existing Protection Plan is not transferred to the Product when purchased second hand, instead the existing Protection Plan is void.
The term “Second-Hand Purchase“ means that a Product has not been purchased by the consumer directly from the manufacturer or from a dealer or from any other natural or legal person who resells or installs the Product in the course of commercial or self-employed professional activities.
Protection Plan and Gift Purchases
If you are purchasing a gift and wish to purchase the Protection Plan for the Product, please do not purchase the Protection Plan in your own name. Please ensure that the Protection Plan is purchased in the name of the person who the gift is being bought for. This will ensure that, should there be a problem with the materials or workmanship of the product, they will be able to contact our Customer Care team and resolve the issue quickly.
How can I buy the Protection Plan together with the product from the Online Shop?
- Place the Product and the Protection Plan for the Product together in the shopping cart.
- Proceed to checkout and complete the purchase process by placing a chargeable order for the Protection Plan.
- After the purchase, you will receive an e-mail with the invoice and your order number.
Keep this confirmation carefully so that it can be presented directly for faster processing in the event of a Protection Plan claim. Please note that you must keep the original proof of purchase for the Protection Plan to be validated in the event that you make a claim under it.
How can I buy the Protection Plan separately if I have previously purchased the Product?
- You can purchase the Protection Plan within 14 days from the day you purchased the Product.
- Identify the product you have previously bought and purchase the associated Protection Plan for this Product.
- After the purchase, you will receive an e-mail confirmation with the Protection Plan invoice and the Order Number.
Keep this confirmation carefully so that it can be presented directly for faster processing in the event of a Protection Plan claim. Please note that you must keep the original proof of purchase for the Protection Plan to be validated in the event that you make a claim under it.
Cancelling the Protection Plan
If you purchase a Protection Plan and change your mind, you have the right to cancel the protection plan. If you have purchased a Protection Plan, and you choose to cancel the protection plan within 45 days of the date of purchase, you will receive a full refund.
Please notify our Customer Care Team if you wish to cancel your Protection Plan. A refund will be issued to the same payment method with which you made the original plan purchase. Please allow at least 14 days for the refund to appear on your statement.
Please note that you must keep the original proof of purchase for the Protection Plan to be validated in the event that you wish to cancel your Protection Plan.
How to make a claim under your Protection Plan?
Please contact us using the submission form on our Contact page. Our Customer Care team will ask you several questions to determine whether your item is faulty and guide you through the Protection Plan claims process.
Our Customer Care Team are available at the following times:
- Mon to Fri: 08:00 AM to 18:00 PM
- Sat to Sun: 09:00 AM to 17:00 PM
In your email, please include the following details:
- Your original Product order number
- Your Protection Plan proof of purchase (invoices or receipts)
- A detailed description of the cause of Product damage/fault
- Photos and/or videos of the product damage/fault
If we ask you to send the Product to us, please pack it in such a way that it does not suffer any further damage during transport and send it together with a copy of the invoice to the address we specify.
Once your product has been received by our returns centre, we will review it and you will be notified of the outcome of the product review. Following the review, we will either at our discretion, send you the repaired Product, a replacement Product to your shipping address, or issue you with a credit note.