Pre-ordering allows you to reserve high-demand products before they arrive at our warehouse. Below you will find all the details regarding our pre-order pricing, payment, estimated dispatch dates, order modifications, split shipping, and delivery terms. All orders remain subject to our general Terms & Conditions.
Pre-Order Best Price Guarantee
When you place a pre-order directly with us, you are securing the guaranteed lowest price available on our website for that item prior to its main launch.
Because we offer pre-orders at our best possible price upfront, promotional codes and promotional discount codes cannot be used in combination with pre-order products.
Please note that pre-order pricing and promotions are subject to change or withdrawal by us at any time without prior notice. The final sale price is fixed at the exact moment your checkout is completed in accordance with our Terms & Conditions.
While we guarantee this as the best price on our own website, third-party stockists or external retailers may set their own independent pricing schedules, which remain outside of our control.
How Pre-Orders Work
When you place a pre-order, you are securing an item that is currently in production or in transit to our fulfilment centre. This guarantees your allocation ahead of general release.
How it works step-by-step:
- Place Your Order: Add the pre-order item to your basket and complete checkout as normal. Full payment is collected upfront at the time of purchase to reserve your stock.
- Receive Confirmation: Check your inbox for an order confirmation email containing your order details and a link to manage your order.
- Split Fulfilment: If your order contains both in-stock and pre-order items, your in-stock items will ship ASAP. Pre-order items are estimated to ship from Early February.
- Track Progress: You will receive a separate automated email notification with tracking information as each part of your order leaves our warehouse. For full shipping details, please consult our Delivery Information page.
Payment Terms
Full payment is taken upfront at the time of placing your pre-order. Taking payment upfront guarantees your stock allocation and prevents payment authorisation failures or delays when stock arrives at our warehouse.
Shipping & Delivery Dates
Pre-order items are currently estimated to dispatch from Early February. Please note that this is an estimated time frame for warehouse dispatch, not final doorstep delivery.
If your order contains a mix of in-stock items and pre-order items, we will dispatch the in-stock items immediately so you don't have to wait. The remaining pre-order items will follow in a separate shipment as soon as stock arrives in Early February.
Once dispatched, final delivery typically takes 2–4 working days depending on your location. You will receive a tracking link via email as soon as each shipment is handed to the courier. Standard shipping rates and couriers apply as outlined in our Delivery Information.
Importing & Logistics Delays
Because pre-order items are shipped from our overseas production facilities, timeline estimates are subject to international transit, port operations, and customs clearance.
While we make every effort to ship pre-order items by Early February, unexpected importing logistics challenges can occasionally cause minor delays. If we anticipate that your pre-order item will arrive later than February, our team will proactively send you an email update with the revised shipping schedule.
Cancelling or Amending Your Order
You can make changes to your order within 30 minutes of placing it by clicking the ‘View your order’ link in your order confirmation email and following the management link.
Please note the following conditions depending on your order contents:
- Amendments & In-Stock Items: You have 30 minutes to modify details (such as your delivery address or name) or cancel in-stock items before they enter our automated warehouse queue.
- Pre-Order Only Orders: You can cancel specific pre-order items within 30 minutes. After 30 minutes, you can still cancel the entire order via your confirmation link, but please note stock availability cannot be guaranteed should you wish to reorder later.
If you no longer wish to keep an item once delivered, you may return it in accordance with our standard Returns Policy.
Pre-Order FAQs
Can I use a discount code or promotion on a pre-order item?
No, promotional codes and extra discounts cannot be applied to pre-order products. Because we already offer our pre-orders at the lowest possible price to guarantee you the best value prior to launch, additional discounts do not apply.
Can I make amendments to my order (e.g. shipping address or name)?
Yes. You can make amendments to your shipping address, recipient name, or contact details within 30 minutes of placing your order using the ‘View your order’ link in your confirmation email.
Can I cancel items in my order that are not pre-order?
Yes. In-stock items can be cancelled within 30 minutes of placing your order via the self-service link in your order confirmation email before they enter our fulfillment processing queue.
My order only contains pre-order items. Can I cancel specific items or the whole order?
Yes. You can cancel specific items in your pre-order for up to 30 minutes after purchase using the self-service link in your order confirmation email.
For anything after this time, you can cancel your order entirely by following the link in your email confirmation. However, please keep in mind that if you cancel your pre-order after 30 minutes, we cannot guarantee that stock will still be available should you change your mind and wish to reorder.
Can I exchange an item in my order?
No, we do not offer direct exchanges. If you would like a different product, color, or model, you will need to cancel your original order (or return the item once received in line with our Returns Policy) and place a new order on our website.
Can I get a live tracking update on my pre-order?
Unfortunately, we cannot provide live tracking while your item is in transit to us, as pre-order items are held in our central management system until they reach our warehouse.
Once your item arrives in stock and is prepared for dispatch, you will be able to track your order as normal via your dispatch confirmation email. For more details on delivery timeframes once shipped, see our Delivery Information.
What if I haven't heard from you yet?
We will contact you the moment your order is packed and ready for dispatch, which we estimate to be from Early February.
If you haven't received an update from us during Early February, please don't worry! We may just be running a few days behind schedule processing shipments at our warehouse, and you should hear from us very soon.
Rest assured, if your order's estimated dispatch date changes to any later than the end of February, we will contact you directly via email to let you know.
How does the Best Price Guarantee work?
Our Pre-Order Best Price Guarantee ensures you receive the lowest price offered on our website for that item prior to launch. The price you pay at checkout is final.
Pre-order prices and promotional offers may be updated or withdrawn at any time prior to purchase. Please note that independent stockists and third-party retailers set their own retail prices, which we are unable to control or match. See our Terms & Conditions for full purchasing rules.
What happens if my order contains both in-stock and pre-order items?
We automatically split your order! Any in-stock items will be processed and dispatched ASAP.
Your pre-order items will remain reserved and will ship separately in a second delivery once they arrive at our warehouse (estimated Early February). You will receive tracking notifications for both shipments.
When will my payment card be charged?
Payment is charged in full upfront at the exact moment you complete checkout. This reserves your stock and ensures immediate priority dispatch as soon as shipments arrive in Early February.
How will I know if my pre-order has been delayed?
We closely track all incoming freight shipments. If unexpected customs or transport delays indicate that your order will ship later than February, we will email you directly with an updated estimated shipping window.
What if I need help with something else?
If you have further questions about your order or require additional assistance, please contact our Customer Care Team here. Please include your order number so we can help you quickly.