We aim to deliver your order as efficiently and smoothly as possible.
Below you’ll find everything you need to know about delivery times, delivery options and what to do if there’s an issue with your order.
UK Delivery
| Region | Delivery Option | Delivery Times | Delivery Cost |
|---|---|---|---|
| Mainland UK | Free Next Day Delivery | Next day | Free |
| Mainland UK | Free Next Working Day Delivery (orders with more than one item, commercial dehumidifiers and air conditioners) | 1 Working Day | Free |
| Northern Ireland | Standard Delivery | 2-3 Working Days | Free |
| Isle of Man | Standard Delivery | 3-5 Working Days | Free |
Free Next Day Delivery Dispatch Times
This service is available for Mainland UK orders only.
- Monday to Friday: order before 3:15pm for same-day dispatch and delivery the next day.
- Weekends: orders placed between 3:15pm Friday and 12:30pm Sunday are dispatched on Sunday afternoon, for delivery on Monday.
- Sunday afternoon: orders placed after 12:30pm Sunday are dispatched on Monday, for delivery on Tuesday.
Exception: orders containing more than one item, and orders for commercial dehumidifiers or air conditioners, placed after 3:15pm Friday or at the weekend are dispatched on Monday, for delivery on Tuesday. Delivery of these orders is on working days only (excludes weekends and bank holidays), so orders dispatched on a Friday are delivered on Monday.
Note: Delivery times may vary over bank holidays and seasonal peak periods.
Managing Your Delivery
Follow the link within your Email or SMS notification to action the following changes to your delivery:
- Change your delivery day
- Leave your item in a safe place
- Deliver your item to a neighbour
Please note, we are not able to change the courier once it has been allocated to your order.
Offshore Deliveries
Please note that Express Delivery is not available for UK offshore addresses, including the Isle of Man.
Orders to offshore locations are sent via Standard Delivery and usually arrive within 3–5 working days. If you have any questions, please contact us.
Delivery Delays & Issues
We always endeavour to deliver your order on time; however, there may be factors outside our control such as adverse weather or severe road network issues which may delay your order.
If your order hasn’t arrived within the expected timeframe, please contact us and our Customer Care team will be happy to help.
When getting in touch, please include:
- Your order number
- Your delivery address
- Any tracking information you’ve received
We insure each purchase during transit until delivery confirmation. Once tracking confirms delivery to the specified address, liability ceases.
Damages to Your Order
We make every effort to ensure your order is delivered in good condition; however, occasionally products can get damaged during delivery. Please inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact us with photos. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.
Pre-Order Delivery
Pre-ordering an item means you can purchase it in advance of it coming back in stock. Full payment is required at checkout to secure your order.
The estimated delivery date is shown on the product page and in your order confirmation email. This is an estimated date and is subject to change. If there are any changes to the delivery date of your order, we'll keep you updated by email.
You'll receive a separate dispatch confirmation and tracking information once your parcel is on its way.
Please note that for pre-order items, tracking will become available once your order has been dispatched.
Promotional discount codes are not valid on pre-order items.
International Orders
International orders must be placed through our country-specific websites. Orders placed through the UK website (www.probreeze.com) are only eligible for delivery within the UK.
Please note: We do not currently ship to the Republic of Ireland.